Poor payment experiences don't just frustrate drivers; they can directly impact your bottom line through a poor reputation and violation issues. Drivers expect simple, fast reservation and payment options, up-to-date pricing, and clear fee information. Property owners want straightforward payment systems that generate revenue without creating barriers.
But many parking systems are disjointed - requiring drivers to hunt for information or download an app just to pay. This unnecessary friction leads to lost revenue and a poor customer experience.
AirGarage solves these challenges with an intuitive platform that makes payment and reservation fast, accurate, and convenient across all devices. We don’t over-collect information, instead focusing only on what is essential to complete payment. Then we continually test and refine our checkout flow to reduce drop-offs, increase compliance, and improve customer satisfaction. For owners, this results in more bookings, higher revenue, and a lower violation rate.
In this article, we’ll cover our approach to parking payments, reservation options for different driver types, and how signage is used for a streamlined contactless checkout.
Approach: Increase compliance and revenue through fast, flexible, and user-friendly payment options.
Speed and simplicity are what drive compliance and preference when drivers are completing their payment, whether it’s their first session or their 50th. That’s why we’ve built a system that prioritizes speed, security, and seamless access across mobile, web, and license plate-recognition (LPR) platforms.
AirGarage can deploy all of these payment options in your facility to offer drivers multiple options for booking and payments. We monitor and rigorously test each step of the reservation and checkout flow for real-world performance. We even account for different conditions like low cellular reception. Specific areas of testing often include:
Based on test results, we shorten and speed up the process wherever possible to provide drivers a better overall payment experience.
We support multiple methods of payment to ensure every driver can easily start and end sessions, no matter their device, habits, or schedule. In this section, we’ll review our approach to these payment and reservation options, including:
Online reservation and payment options offer the flexibility to park spontaneously or plan ahead while maintaining full control over their parking preferences and data.
These contactless options help reduce violations for transient parkers, which improves compliance and makes single-use parking more approachable for first-time users.
LPR provides the smoothest possible driver experience, especially for repeat customers. Drivers simply park and leave, with no need to scan, text, or stop.
Our platform provides comprehensive real-time tracking for key payment data, including:
By operating with fully digital, contactless payment options, owners eliminate the substantial costs associated with traditional parking infrastructure, like:
The contactless payment model delivers an enhanced customer experience and significantly reduces operating costs and risk exposure.
Approach: Make it easy for drivers to pay with consistent, visible instructions and signage displayed across the property.
After parking, most drivers immediately look for signage to find payment instructions. If they can’t quickly figure out how to pay, they might leave or attempt to park without paying. That’s why we outfit every facility with:
All signage is tied directly to the AirGarage platform, so pricing and instructions are always current. If a special event rate is active, or if enforcement times change, drivers will always see the latest information. There’s no need to replace signs or reprint materials.
