Rental Instructions

How does AirGarage work?

AirGarage partners with churches, small businesses, and hotels to manage their parking lots.

As a renter, you can rent a spot any time their lot is not in use or there are extra spots available.

*AirGarage charges an hour minimum for every lot (regardless of if you stay less than an hour), and the price is prorated every minute after the first hour. With AirGarage, the driver must start and end their own rental.

How do I start a rental?

1. Open the main screen of the AirGarage app where you will see a map. Select the lot you are in on the map. Make sure you have selected the correct credit card and license plate.

Please note that you can select multiple license plates as well.

Please make sure you are clicking on the correct license plate that is in the lot or else making a rental for the wrong plate can result in immobilization or towing.

2. Press the orange 'Start rental' button. You will see the active rental screen here.

Note that you can 'set a reminder' for a customizable amount of time. This will remind you to end your rental at the given time you choose.

How do I end a rental?

1. Navigate to the 'Active Rental' tab in the menu bar.

Note that you can change your payment method on this screen before you end your rental if need be.

2. Press the orange 'End Rental' button

How do I request a refund?

In the AirGarage app, click on the 'Get help' screen in the menu bar, then select 'Billing issue'. You will be taken to your Rental 'History' screen - on this page, click on the rental you'd like us to look at.

You can request a partial refund if you were unable to or forgot to end your rental. By selecting 'incorrect end time', you can enter the time you remember leaving.

If you have a different issue in which you'd like a refund, select 'other issue' and let us know what went wrong.

Why was my rental auto-started?

To prevent your vehicle from being towed or immobilized, we start rentals for all AirGarage users who are found by our enforcement team without an active rental while parking in our lots.

If your plate was scanned and your rental was not started within the 5 minute buffer time, we will start one for you as a courtesy.

Auto-started rentals will be charged the daily maximum rate plus a small convenience fee.

If you would prefer to pay only for the time you use, please be sure to start and end your own rentals moving forward.

Additionally, our system for hourly and multi-daily rentals are based on calendar dates, not per 24 hours basis.

All hourly and multi-daily rentals auto-end at 11:59pm. If you plan to park overnight in a location that does not offer multi-day parking, you will need to start a new rental every single day that your vehicle stays at the lot.

What is surge pricing? And what does 'lot overbooked' mean?

AirGarage works with churches, hotels, and businesses to sell parking when their lot is not in use. During events, the number of spots we have to sell to you may be reduced by lot owners.

When all remaining available spaces are reserved by the lot owner, surge pricing is in effect and increases the hourly price and daily max.

Be sure to check the spot card for lot availability. If a lot is unavailable, there will be a notice in red text that says 'Lot overbooked or reserved by owner'. This means that all available spaces are reserved by the lot owner - surge pricing will be in effect if you accept and park.

Where can I find my rental receipts?

1. Navigate to 'Account' in the menu bar.
2. Press 'View rental history'
3. You will see a list of all of your rental receipts in list form.

Note that drivers can take screenshots of these receipt pages for accounting purposes. AirGarage does not provide another form of receipt for drivers.

How do I register for promo codes or referral codes?

How to apply a promo code to an existing rental
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‍You can only apply a percentage off promo code (EX. 33% off your rental) to an existing rental by entering the promo code AFTER you start a rental.
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1. Start a rental
2. Once the rental is started and active, navigate to 'Account' in the menu bar
3. Press 'Apply promo'
4. Enter the promo code and press the orange 'Redeem' button

Your percentage discount will be applied to your active rental once you end the rental.

How to redeem free parking from a promo code
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1. Navigate to 'Account' in the menu bar
2. Press 'Apply promo'
3. Enter the promo code and press the orange 'Redeem' button.

If the promo code is valid, you will see a message as follows: "Promo code applied. New balance is $XYZ.